Safety • Account Protection

Account Security & Fraud Prevention

Practical steps to identify imitation websites, protect login credentials and respond to suspicious account activity.

Adults meeting applicable legal requirements only. Real-money gaming involves risk and may be restricted in your location.

W9 logoW9 Information Center
  • Credential safety
  • Domain verification
  • Fraud awareness

Verify the website address

Look carefully at the domain before entering credentials. Fraudulent pages can reproduce a familiar design or logo while using a different website address.

The main informational website in this collection is w9mys.com; registration links on these pages go to the explicitly provided w9my.com address. Confirm the expected destination before proceeding.

Protect passwords and recovery information

Use a long, unique password and avoid recycling the same password across unrelated sites. A password manager can help generate and store credentials.

Never send your password, verification code or device recovery phrase to a person claiming to represent support.

Treat links and downloads cautiously

Do not open unknown application packages, shortened links or files supplied by unsolicited contacts. Confirm a software publisher and check requested permissions before installation.

Keep your operating system and browser updated, and avoid gaming or payment activity on a device showing signs of compromise.

Payment and identity scams

A suspicious contact may request an urgent transfer, identity document or security code while impersonating the site. A payment reference should be verified within the proper account and payment interface.

No legitimate assistance should require an internet banking password or a one-time banking authorisation code.

When an account may be compromised

Stop using suspicious links. Change the relevant password through the official website if available, review device security and report the event through verified support.

If payment credentials may be at risk, contact your payment provider directly through its official channels.

Privacy-aware support

Share the minimum necessary to describe a concern, and do not publish screenshots that show sensitive identity or transaction details. Read Privacy Policy and Contact Us for related information.

Frequently Asked Questions

What is phishing?

Phishing is an attempt to obtain credentials or sensitive information using deceptive messages or imitation websites.

Should I give a one-time code to support?

No. Do not disclose one-time account or banking security codes.

What if a suspicious link asks me to install an APK?

Do not install it until the publisher and source have been independently verified.

Explore W9

Review eligibility, local restrictions and website terms before registering.

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