Use the official support entry

The W9 interface displays a Live Chat option. Open the support function from the official website rather than relying on unverified chat accounts or links sent in messages.

Only share information that is necessary to describe the issue, and never send account passwords, one-time verification codes or banking login credentials.

Account access questions

If you cannot access an account, note the approximate time and the error shown. Check that you are on the intended domain before using any recovery feature.

Do not send a security code to anyone claiming it is required to unlock an account.

Deposit and withdrawal enquiries

For a payment-related enquiry, keep a reference number, approximate date and time, amount and the status shown in the account. Provide these details only through a verified support channel.

Avoid publishing transaction details or identity documents on public forums or social media.

Game issues and dispute information

For a game-related question, provide the game name, time, any visible game or round reference and a clear description of what occurred. Screenshots may help support identify the issue.

See the Complaints & Disputes page for a structured way to describe a concern.

Privacy, security and policy enquiries

Use the same verified website support route to ask about a privacy request, suspicious communication, account security or an apparent error in the website policies.

Our FAQ covers common questions and Account Security explains practical steps to reduce fraud risk.