Terms & Conditions

Website scope

These terms relate to the use of W9 website pages and any services made available through them. A game, payment option or third-party component may have additional specific rules that must be reviewed separately.

Using an informational page does not mean that a visitor is eligible to access every service referenced on the site.

Eligibility and lawful access

Age-restricted services must not be used by anyone below the applicable legal minimum age. Access is also subject to local law, jurisdictional restrictions and any verification required for a particular service.

If an activity is unlawful where you are located, do not access or use it.

Accounts and information accuracy

An account holder must provide truthful information where information is requested and should keep account credentials confidential. Accounts must not be used to impersonate another person or misuse someone else’s financial details.

Suspected unauthorised access should be reported using the official support channel promptly.

Game-specific conditions

Game rules, controls, stake limits, feature conditions and the treatment of interrupted rounds can vary by title. The applicable current game instructions should be read before use.

No description or advertisement creates a guarantee of winnings or specific results.

Payments and verification

Transaction eligibility, payment methods, limits, processing steps and any required checks depend on the relevant service and the terms displayed at the time of use.

A request may be subject to account verification, security review or applicable legal restrictions. Never send bank-login credentials or security codes to support personnel.

Unacceptable activity

Fraud, money laundering, unauthorised access, automated abuse, account sharing contrary to the relevant rules, manipulation of technical faults and other unlawful behaviour are prohibited.

An investigation of suspected activity should rely on available evidence and applicable procedures.

Third-party systems

Software developers, payment providers and external websites may impose their own terms and policies. W9 informational content does not replace third-party contractual conditions.

Availability, changes and disputes

Service availability can be affected by maintenance, technical issues and external dependencies. Questions about an account or transaction should be raised through the official complaints route with supporting references.

These general terms may need to be revised as services or applicable requirements change. Any effective contractual update must be published and communicated as required by law.