What is self-exclusion?

Self-exclusion is an arrangement designed to restrict a person’s access to gambling services for a defined or indefinite period. The available process, duration and scope depend on the actual service and its applicable rules.

Do not assume that a website has a particular self-exclusion feature unless the feature is shown in the account or confirmed in writing through its official support channel.

Requesting a break or restriction

If you want to stop or limit access, use the verified support route to ask whether an account suspension, cooling-off period or self-exclusion request is available. Request clear information about start time, duration, reversibility and affected accounts.

Keep a copy of the written response so that the agreed terms and effective date are understood.

Steps that can help reduce access

Consider removing gaming bookmarks and applications, turning off promotional notifications and using device-level or third-party website blocking tools where appropriate.

Avoid keeping easy access to funds reserved for gambling and consider asking a trusted person for practical support.

Signs that extra support may be useful

Warning signs include repeatedly gambling to recover losses, borrowing to continue, hiding expenditure, missing important obligations or feeling unable to stop.

These concerns deserve attention. Seeking support is an appropriate next step, not a reason to gamble again.

Financial and emotional wellbeing

Protect rent, food, bills, debt repayments and family expenses first. If gambling has caused debt or distress, consider contacting an independent financial counsellor, healthcare professional or qualified support organisation.

If you feel unsafe or are at immediate risk, seek local emergency or crisis assistance promptly.

Supporting someone else

A person worried about a friend or family member can encourage an open conversation, avoid providing funds for continued gambling and suggest professional help.

Respect personal safety and confidentiality while setting boundaries around money and access to shared accounts.

Related W9 resources

Read Responsible Gaming for general financial risk guidance, Account Help for account access issues, and Contact Us for the verified website support route.

No website information can replace individual medical, legal or financial advice.